Trellis Desk is a powerful, feature-rich & free help desk software which helps increasing the quality of support given to the customers.
Customers can easily create an account, submit tickets via the web interface or e-mail and the support team can manage the support tickets in a very organized interface.
This free help desk software can cover all your support system with the features like:
- Ticket departments
- Canned ticket responses
- Ticket escalation and assignment
- Built-in knowledgebase
- E-mail piping
- Email notifications
- Multi-moderation features
- Ticket attachment system
- Skin management system