Free Web Resources - Web Resources Depot » Django http://www.webresourcesdepot.com Free Web Resources Sun, 21 Mar 2010 08:46:28 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Open Source Trouble Ticket System With E-mail Piping: Jutda Helpdesk http://www.webresourcesdepot.com/open-source-trouble-ticket-system-with-e-mail-piping-jutda/ http://www.webresourcesdepot.com/open-source-trouble-ticket-system-with-e-mail-piping-jutda/#comments Tue, 02 Jun 2009 17:00:00 +0000 Umut M. http://www.webresourcesdepot.com/?p=977 Jutda Helpdesk is an easy-to-use & open source trouble ticket system that is built with Django.

Whether the tickets are sent via the web interface or e-mail, the application can create the ticket & users can reply to e-mails to continue the conversation (e-mail piping).

Open Source Trouble Ticket Script

It can be enabled to accept tickets from non-registered users which also makes it possible to be used as an advanced contact form.

Tickets can be separated into departments, product-groups, or any other classifications. Also, they can be escalated automatically between users by priority.

The application supports multiple RSS feeds & has an API for integration with 3rd party products.

P.S. Jutda Helpdesk is currently in alpha status yet very promising.

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