Open Source Support Ticket Software: RT
25
Feb
RT (Request Tracker) is an open source support ticket software that helps managing user-submitted tasks, issues easily.
Users can submit tickets via e-mail (e-mail piping) or from a web-based interface.
Tickets can have priorities & admins can assign them to each other if needed. And, it tracks critical information like time spent per action, due dates, and estimated time to completion.
From one installation, RT can track multiple projects for multiple teams. The application is written with Perl & works with MySQL, PostgreSQL or Oracle.
For a full list of features, click here.
Requirements: Unix Server with Perl & MySQL, PostgreSQL or Oracle
Compatibility: All Major Browsers
Website: http://www.bestpractical.com/rt/
Download: http://www.bestpractical.com/rt/download.html
Compatibility: All Major Browsers
Website: http://www.bestpractical.com/rt/
Download: http://www.bestpractical.com/rt/download.html
- Tags:
Mysql Oracle Perl PostgreSQL
- Filed under: Customer Support, Extras, Other License
- 2 Comments
2 Responses for "Open Source Support Ticket Software: RT"
Inline with this blog and review, Web Help Desk has a Free Edition that we truly enjoy. Worth a review for your site visitors. Here is a cut-and-paste from their site:
Help Has Arrived. The free help desk software by Web Help Desk is feature rich, intuitive, and creates instant productivity.
The free edition contains:
- No Trial Period or Expiration Date
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Free help desk software features include:
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