Comments on: Free Support Ticket System: osTicket http://www.webresourcesdepot.com/free-support-ticket-system-osticket/ Free Web Resources Sun, 12 Feb 2012 08:29:00 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Self Help Report http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-377246 Self Help Report Thu, 04 Aug 2011 02:17:07 +0000 http://www.webresourcesdepot.com/?p=815#comment-377246 I've used OSTicket extensively and find it to be a very easy to use, friendly system. It's been long enough that I don't remember the system I used to use, but it was JUNK in comparison to OSTicket. The only gripe I have about OSticket is there doesn't seem to be a way to support multiple products. In other words, allow the user to select the product they are referring to... leaves you guessing if you have more than one product to support. For Free? Excellent in my book! I’ve used OSTicket extensively and find it to be a very easy to use, friendly system. It’s been long enough that I don’t remember the system I used to use, but it was JUNK in comparison to OSTicket.

The only gripe I have about OSticket is there doesn’t seem to be a way to support multiple products. In other words, allow the user to select the product they are referring to… leaves you guessing if you have more than one product to support. For Free? Excellent in my book!

]]> By: admin http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-92015 admin Tue, 24 Nov 2009 18:13:26 +0000 http://www.webresourcesdepot.com/?p=815#comment-92015 @Andrei, It would be great to hear your experience on osTicket. @Andrei,

It would be great to hear your experience on osTicket.

]]> By: Andrei Potorac http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-91858 Andrei Potorac Tue, 24 Nov 2009 08:31:55 +0000 http://www.webresourcesdepot.com/?p=815#comment-91858 Thank you for this post! We will use this on Flabell! :) Thank you for this post! We will use this on Flabell! :)

]]> By: Oliver http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-78433 Oliver Tue, 29 Sep 2009 04:19:37 +0000 http://www.webresourcesdepot.com/?p=815#comment-78433 That's correct, you can't compare an open source with a paid system. That’s correct, you can’t compare an open source with a paid system.

]]> By: Rylie http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-56422 Rylie Thu, 18 Jun 2009 22:19:01 +0000 http://www.webresourcesdepot.com/?p=815#comment-56422 Helpdesk Pilot looks great! But its not FREE. No one, or very few people are interested in trials, and bs. Helpdesk Pilot looks great! But its not FREE. No one, or very few people are interested in trials, and bs.

]]> By: Helpdesk Pilot http://www.webresourcesdepot.com/free-support-ticket-system-osticket/comment-page-1/#comment-39694 Helpdesk Pilot Wed, 04 Mar 2009 16:07:51 +0000 http://www.webresourcesdepot.com/?p=815#comment-39694 Osticket is a good open source tool. However, if you require dedicated support and a more extensible solution at a nominal cost - Helpdesk Pilot (http://www.helpdeskpilot.com) is a steal. Osticket is a good open source tool. However, if you require dedicated support and a more extensible solution at a nominal cost – Helpdesk Pilot (http://www.helpdeskpilot.com) is a steal.

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