Free Support Ticket System: osTicket
21
Feb
Support ticket systems are very handy applications for managing the whole support process better.
osTicket is an open source support ticket system, built with PHP & uses MySQL for storing data.
It provides a web-based interface where users can create new support requests, view the status of them & reply back.
osTicket, with the e-mail piping support, can also create new requests sent via e-mails.
The multi-user admin pages make managing support requests easier. Some administrator features are:
- Canned messages for faster answers
- Writing internal messages about tickets
- Ability to transfer a ticket to another department
- Assigning a ticket to a specific user & more..
Compared to professional alternatives, this open source ticket system is less-featured & not a complex one. But sometimes, that’s what is needed.
Requirements: PHP 4.3+, MySQL 4.1+
Website: http://osticket.com/
Demo: http://www.ostickethacks.com/demo/
Backend Demo: http://www.ostickethacks.com/demo/scp/
Backend Demo - User-Pass: User: admin - Pass: admin
Website: http://osticket.com/
Demo: http://www.ostickethacks.com/demo/
Backend Demo: http://www.ostickethacks.com/demo/scp/
Backend Demo - User-Pass: User: admin - Pass: admin
- Tags:
Mysql Php
- Filed under: Customer Support, Extras, GPL License
- 5 Comments
5 Responses for "Free Support Ticket System: osTicket"
Osticket is a good open source tool. However, if you require dedicated support and a more extensible solution at a nominal cost – Helpdesk Pilot (http://www.helpdeskpilot.com) is a steal.
Helpdesk Pilot looks great! But its not FREE. No one, or very few people are interested in trials, and bs.
That’s correct, you can’t compare an open source with a paid system.
Thank you for this post! We will use this on Flabell!
@Andrei,
It would be great to hear your experience on osTicket.