Free Support Ticket System: osTicket
21
Feb
Support ticket systems are very handy applications for managing the whole support process better.
osTicket is an open source support ticket system, built with PHP & uses MySQL for storing data.
It provides a web-based interface where users can create new support requests, view the status of them & reply back.
osTicket, with the e-mail piping support, can also create new requests sent via e-mails.
The multi-user admin pages make managing support requests easier. Some administrator features are:
- Canned messages for faster answers
- Writing internal messages about tickets
- Ability to transfer a ticket to another department
- Assigning a ticket to a specific user & more..
Compared to professional alternatives, this open source ticket system is less-featured & not a complex one. But sometimes, that’s what is needed.
Requirements: PHP 4.3+, MySQL 4.1+
Website: http://osticket.com/
Demo: http://www.ostickethacks.com/demo/
Backend Demo: http://www.ostickethacks.com/demo/scp/
Backend Demo - User-Pass: User: admin - Pass: admin
Website: http://osticket.com/
Demo: http://www.ostickethacks.com/demo/
Backend Demo: http://www.ostickethacks.com/demo/scp/
Backend Demo - User-Pass: User: admin - Pass: admin
- Tags:
Mysql Php
- Filed under: Customer Support, Extras, GPL License
- 6 Comments
6 Responses for "Free Support Ticket System: osTicket"
Osticket is a good open source tool. However, if you require dedicated support and a more extensible solution at a nominal cost – Helpdesk Pilot (http://www.helpdeskpilot.com) is a steal.
Helpdesk Pilot looks great! But its not FREE. No one, or very few people are interested in trials, and bs.
That’s correct, you can’t compare an open source with a paid system.
Thank you for this post! We will use this on Flabell!
@Andrei,
It would be great to hear your experience on osTicket.
I’ve used OSTicket extensively and find it to be a very easy to use, friendly system. It’s been long enough that I don’t remember the system I used to use, but it was JUNK in comparison to OSTicket.
The only gripe I have about OSticket is there doesn’t seem to be a way to support multiple products. In other words, allow the user to select the product they are referring to… leaves you guessing if you have more than one product to support. For Free? Excellent in my book!