Free Live Support Software: LiveZilla
LiveZilla is a very impressive, mature & free live support software which enables you to provide live chat support on any website.
It is managed via a desktop-based (Windows OS) application & a web-based management is in the roadmap.
A chat can be initiated by a visitor clicking the "chat" button or pro-actively by the admin starting a chat without the visitor asks for it.
With the help of canned messages, it is possible to give quick answers to predefined questions. Users can be pushed to an URL wanted which is great for guiding them.
If there are no admins when there is a chat request, visitors can leave an offline message.
The software offers real-time visitor monitoring like seeing which pages they are currently browsing & their browser, OS, geolocation details.
LiveZilla also comes with webcam support for personalized chats and increased customer retention.
It requires only PHP to run as data is kept file-based.
Website: http://www.livezilla.net/
Download: http://www.livezilla.net/downloads/
- Tags:
Php
- Filed under: Customer Support, Extras, Other License
- 8 Comments
8 Responses for "Free Live Support Software: LiveZilla"
Damn, can’t belive that this brilliant piece of software is free!
What so brilliant about ? Just made an ActiveX ? It can save some time if you need this feature but I’m sure every average programmer in ASP .NET can do that – or download from SourceForge
You might want to note that, aside from PHP as a requirement, it also requires WINDOWS. The download itself is a windows executable.
This software has had good reviews but can only be used with those with a windows box. It does NOT currently have a web interface (per their own FAQ) and only has a windows client to interface with the chat session.
I agree that it has a lot of great features, but they’ve been talking up a web client for nearly a year and nothing more has happened with it. I wouldn’t think it would be that difficult to come up with this as most all chat programs have a web interface in addition to or instead of a desktop client.
@Paul & @powerMonster,
Thanks very much for the valuable info. I hadn’t realized that a web-based admin interface hadn’t existed. Hope they add it in the future.
P.S. post is updated.
[...] Webresourcesdepot. [...]
Hello Guys,
Can this give Web-Enabled Chat for the visitors coming to my website?
Do all will work on Web and is it easy to use, user friendly, any bugs in it?
I am in need of it and is it free or any hidden charges later or now?
Should i really use it? Do anyone suggest that?
Can anyone share their website URL for seeing it live working somewhere?
Can anyone recommend this?
Thanks for your help in advance.
Great piece of work thanks alot you are legend : )