There are many ways a website owner can choose to communicate with visitors: e-mail, contact forms, forums are the widely used ones.
ClickDesk is a live-help application that enables website owners to be in contact with visitors much tighter.
They are giving away 5*annual Lite Plans/1 agent ($120/each) to WRD readers and details of joining the giveaway can be found at the bottom of this post.
What is ClickDesk?
It is a hosted live chat system where visitors can see the online status of the website operator, choose to chat with them if online or leave a message to be contacted later if the operator is offline.
A very nice feature for customers looking for a more personal touch is the ability to make voice calls directly from the browser with a built-in browser-phone app.
ClickDesk also provides global access number in 40+ countries where they can reach you free of cost.
All these great functions (chat and VOIP) are integrated with your favorite IM application (Google Talk or Skype) which also make it possible to keep in contact with your visitors from mobile phones.
The chat can also be initiated automatically/proactively once you think the visitors needs a hand (on using your service, choosing the right pricing plan, etc.).
Once a chat is initiated, the application collects any useful information about the visitor (like chat history, browser and details, country..) that can empower the operator in helping the visitor.
Operators can chat with multiple users at the same time and/or choose to transfer chats to other operators.
Each ClickDesk account can have unlimited departments and the same account can be used in any number of domains.
The application works as a social bar with the display of social services like Facebook or Twitter.
And, integrations exist for 3rd party services like SalesForce, Zoho, SugarCRM, Zendesk and WHMCS.
How to join the giveaway?
In order to get a chance to win one of the 5*annual Lite Plans/1 agent, you can do one (or both to increase the chances) of the following:
- tweet: "Just joined the @2desk ClickDesk giveaway at WebResourcesDepot – http://bit.ly/w3YQ5a" RT to join & win annual accounts #contest (click to tweet quickly)
- comment to this post
Winners will be selected and announced on 23 Jan 2012 and good luck to all.
And the winners
Here are the lucky commenters for the giveaway
- Olivier (comment #497548)
- Livne (comment #497637)
- Kevin (comment #494805)
Congratulations to the winners and thanks to everyone for joining.