Open Web Messenger is an open source live support / chat application.

It enables customers / visitors to chat with an operator & get support (where all the chats are logged).

The application supports unlimited operators, visitors & chats. With a web-based admin interface, operators or admins can:

• Send canned messages
• Track where visitors clicked from
• Search porevious chat conversations
• Reassign/transfer chat to another operator
• Mark/highlight nuisance visitors
• View active chats (admins) & more

When there is no available operator, visitors can leave a message & they can be contacted later.

The look & feel of the chat window can be totally customized with the theme support.

This free live support application requires PHP 5 & MySQL 5 to run.

Trellis Desk is a powerful, feature-rich & free help desk software which helps increasing the quality of support given to the customers.

Customers can easily create an account, submit tickets via the web interface or e-mail and the support team can manage the support tickets in a very organized interface.

This free help desk software can cover all your support system with the features like:

• Ticket departments
• Canned ticket responses
• Ticket escalation and assignment
• Built-in knowledgebase
• E-mail piping
• Email notifications
• Multi-moderation features
• Ticket attachment system
• Skin management system

Live support systems are one of the most useful web based support tools which can also be used as a marketing tool too. When combined with a support ticket system it absolutely becomes a support suite just like Help Center Live which is totally a free ticket & live support software.

Help Center Live features:

• unlimited departmants
• unlimited operators
• shows visitor & referrer statistics
• "hot pages" feature showing high traffic pages
• integrated support ticket system (hclTicket)
• smarty template system
• module system for future expansion