ClickDesk, an application that offers a wonderful combo of live chat and help desk (which was featured before at WRD), is giving away 5 annual Lite Plans to WRD readers. Details of the giveaway can be found at the bottom of this post.
What is ClickDesk?
For any brand/company who is willing to provide web-based support for their customers, standard e-mail is not enough.
It is hard to track the status of an e-mail conversation, manage multiple support departments (sales, technical support, accounting, etc.), analyze the performance and things get more complicated when the support team is more than a single agent.
ClickDesk is a hosted web application that can turn e-mails into easy-to-track tickets and offers web-based live chat + voice chat.
It works by copy/pasting few lines of code to the website and you instantly get a "click to chat" feature where users can start a web-based conversation.
The chat can either be initiated by the user or by a proactive pop-up automatically after a given period. And, the support agent can chat from his/her favorite IM application (Google Talk or Skype).
ClickDesk offers browser phone and free local access numbers with voip live support in 40 countries.
Similar to the live chat, users can call you directly from the browser (or from their phones and Skype).
Besides converting e-mails into tickets, the help desk feature enables you to receive tickets from a web-based submission form as well (offline chats). Tickets can be replied, forwarded to other agents or favorited for easier tracking.
The help desk also works integrated with your favorite IM client and you can get notified via an IM message when a new ticket arrives (or you can even update their statuses via the IM client).
P.S. They also have a free plan to give the app a try before getting it.
Integrations with other products
The application has plugins for many popular softwares like Magento, WordPress, Prestashop, osCommerce, BigCommerce, CS Cart and more.
Also, an API exists for tighter integrations.
How to join the giveaway?
ClickDesk is giving away 5 annual Lite Plans to WRD readers and to join the giveaway:
- Follow @clickdesk and tweet this giveaway (click to tweet easily)
- Comment to this post (share your thoughts – optional)
- Like ClickDesk on Facebook - optional and for good karma : )
Winners will be selected randomly 1 week later (20 September 2012). Good luck to all.
Here they are:
- Dexter (comment #731056)
- mahendra (comment #726086)
- Darren (comment #732839)
Congratulations to the winners and thanks to everyone for joining.