Freshdesk, as you (probably) already know, is a full-featured and modern helpdesk application for handling support requests with ease.

It was featured at WRD before and you can check the complete review of the application to learn more about it.

Freshdesk Support Arcade

Recently, they have released an original feature named “Support Arcade” which aims to keep the motivation levels of support agents as high as possible with gamification.

Support Arcade converts the helpdesk to a game where agents can score points by resolving issues, resolving them fast and earn badges (Support Newbie, Speed Racer, Support Guru..) or level up.

There are also quests like “resolve 8 tickets within a day and earn.., publish 3 articles into the knowledgebase within a week and unlock..”.

Freshdesk Game

The logic is completely customizable so that every company can create games that fit best to their product/service or company culture.

How to join the giveaway?

In order to celebrate this new feature, Freshdesk is giving away 3 x “annual Estate Plans with  2 agents” ($960 value/each) to WRD readers.

For joining the giveaway:

  • Sign-up for the free version of Freshdesk
  • Comment or tweet “what feature you liked the most in Freshdesk” (please use hashtag #wrdfreshdesk if you’ll be tweeting)
That’s all and the winners will be selected randomly on 20 Nov 2012 (1 week later).
Good luck to all.

 

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